Refund, Cancellation and Withdrawal Policy
Last updated: 13 October 2026
This policy explains the cancellation, refund and withdrawal terms for digital subscriptions and packages purchased via Polpo Desk (polpodesk.com). Seller: COON TEKNOLOJİ LİMİTED ŞİRKETİ.
1. General
The services sold are digital and are made available in your account immediately after payment is confirmed. This policy is compliant with Turkish Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. This policy should be read together with the Distance Sales Agreement.
2. Right of Withdrawal and Its Exception
As a rule, the consumer has the right to withdraw within 14 days. However, for digital content/services performed instantly in electronic environment, the right of withdrawal cannot be used if performance has begun with the consumer's consent. Since you consent to immediate performance when approving your order, the right of withdrawal does not apply to an activated subscription.
3. Subscription Cancellation
You may end your subscription at any time by creating a cancellation request from your panel. Cancellation takes effect at the end of the current paid period: you continue to use the service until the end of the period, after which your account drops to the free (Free) plan and is not renewed. For a prepaid period, no partial refund is made, subject to the refund conditions below.
4. Refund Conditions
You may request a refund in the following cases:
- The service could not be activated at all due to a technical reason despite payment being taken, and could not be resolved within a reasonable time.
- Duplicate (double) charge or a charge of an incorrect amount.
- Other cases where applicable legislation requires a refund.
If the service has been made available and used, the fee for the used period is not refunded; the refund assessment is made based on the unused portion and the specific circumstances.
5. Refund Time and Method
Approved refunds are returned to the payment instrument used (credit/debit card or transfer/EFT account). The refund process is initiated within a reasonable time after the request is approved; the time for card refunds to reflect in your account depends on the relevant bank/payment institution (usually a few business days, may vary by bank).
6. How to Request a Refund/Cancellation
You can initiate a subscription cancellation from the "Subscription" section of your panel. For refund requests, you can reach us with your order number and explanation via our Contact page or at [email protected]. Your requests are reviewed as soon as possible and the result is communicated to you.
7. Contact
For questions about this policy, you can use our Contact page. For information about data processing, see the Privacy Policy; for general terms, see the Terms of Use.