Joining the affiliate program and earning commission

Apply to the Polpo Desk affiliate program from the panel, share your link and earn commission on every payment made by the customers you refer.

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In the Polpo Desk affiliate program you share a personal link or code. Organizations that sign up with that link or code are permanently linked to your account, and you earn commission on every paid order they place. The contract and support relationship with the customer stays with Polpo Desk.

The program is for affiliates who can issue invoices with company details (sole proprietorship, limited or joint-stock company, etc.). The full rules are on the Affiliate Program Terms page.

Applying

  1. Sign in to the Panel and open Affiliate from the menu.
  2. Fill in the Affiliate application form:
    • Company details: Company type, Legal company name, Tax office, Tax number / TR ID number, MERSIS number (optional), Address, City / province and Country.
    • Contact and payout: Contact person, Phone, Email (billing / contact) and the IBAN your commissions will be paid to.
    • Optionally, Website / social media channel and How will you promote Polpo Desk?
  3. Accept the affiliate program terms and click Submit application.

While your application is being reviewed, the page shows Your application is under review; you are notified of the result by e-mail. If your application is not approved, the reason is shown on the page; you can correct your details and resubmit.

Each user can submit one application. The tax number must have 10 digits (11 digits for a Turkish ID number used by sole proprietorships).

After approval

The Affiliate program page turns into your affiliate dashboard:

  • Commission rate: your rate set at approval (calculated on the amount excluding VAT).
  • Statement day: the day of the month your statement is issued.
  • Clicks, Sign-ups and Paying customers counts.
  • Your first code and link are ready in the Your links and codes table.
  1. In Your links and codes, type a custom code if you like (3–20 characters: letters, digits and hyphens). Leave it empty to get a random code.
  2. Optionally add a label (e.g. YouTube) so you can tell which channel brings signups.
  3. Click New code.

You can create up to 20 codes. Your link looks like https://polpodesk.com/?ref=YOURCODE; copy the link or the code from the table and share it. You can deactivate a code you no longer use in the Active column; signups made with an inactive code are not linked to you.

How referrals are counted

  • When a customer clicks your link, your code is kept in their browser for 60 days. If they sign up within that time, the Referral code field of the signup form is already filled in with your code.
  • Customers can also type your code into that field themselves when signing up.
  • The organization is linked to you once, at signup, and permanently. A customer can be linked to only one affiliate.
  • You cannot refer yourself or your own organization.

Your customers appear in the Customers you referred table. For privacy, names are shortened (e.g. Ab****); e-mail addresses and contact details are not shown.

What earns commission

Commission is calculated on the VAT-exclusive amount of the order the customer paid, at your rate at the time of payment and in the order's currency (TRY, EUR or USD). Each time the customer renews and pays, you earn commission again.

No commission arises for:

  • Free plans and orders placed with a 100% discount coupon.
  • Unpaid renewals.
  • Members who never move to a paid plan.

New commissions first wait for our team's approval and are added to a statement once approved. The Monthly earnings table shows Pending approval and Approved amounts for each month, and the Commissions table shows the details per order. Commissions on refunded or cancelled orders may be rejected.

Statement, invoice and payment

  1. Each month on your statement day, your approved commissions are combined into that period's statement and you receive an e-mail. If you have no approved commissions, no statement is issued.
  2. In the Statements table the status becomes Awaiting invoice. The amount excludes VAT; issue your invoice for this amount and add VAT where required.
  3. Upload your invoice from the statement's row (PDF, JPG, PNG or e-invoice XML, up to 10 MB). The status becomes Under review.
  4. Our team reviews the invoice and pays by bank transfer to your IBAN. The status becomes Paid and you receive an e-mail.

If there is a problem with the invoice, it is sent back to you with a note and the status returns to Awaiting invoice. Read the note and upload a corrected invoice.

Frequently asked questions

Can I refer myself?

No. Signups made with your own account or for your own organization are not linked to you.

A customer did not use a code when signing up. Can it be added later?

The customer cannot add a code themselves after signing up. However, if the account has not made any payment yet and is not linked to another affiliate, you can ask us to link it by opening a support request in the panel. Customers linked by our team appear in the table with the source added by our team; commission arises from their payments after the link. Accounts that have already paid cannot be linked afterwards, so send your link or code to the customer before they sign up.

In which currency is commission paid?

Commission is calculated in the order's currency; the statement shows a separate total for each currency. Payment is made to your registered IBAN.

My IBAN or company details have changed.

To make sure payments go to the right account, let us know by opening a support request.

My affiliate account has been suspended.

You can still see your existing records, but you cannot create new codes or change your codes. No new referrals or commissions arise while your account is suspended. Open a support request for details.

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