Deleting your account and data

How to have your Polpo Desk account and data deleted: the request steps, what is deleted, what is kept by law, and removing team members.

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To have your Polpo Desk account and the data linked to it deleted, simply send us a request by email. The process is the same for the Polpo Desk web panel, the operator apps and the client apps (Windows, macOS, Android).

How to request deletion

  1. From the email address registered to your Polpo Desk account, send an email to [email protected] with the subject "Account deletion request".
  2. Include your account's email address and, if applicable, your organization's name.
  3. We will reply to verify that the request comes from the account holder; confirm our reply.
  4. After your confirmation, we delete your account and the data listed below within 30 days at the latest and notify you by email when it is done.
If you send the request from an address that isn't registered to your account, we may not be able to act on it, because we can't verify that the account is yours.

If you are a team member

If you are a team member of an organization account, your organization's administrator can also remove you on the Users page of the web panel. Your account can then no longer sign in and your email address becomes available again. For user management, see Adding users and roles.

Data that is deleted

  • Account details: name, display name, email address, password hash and profile photo.
  • Favorites and personal device list settings.
  • If you own an organization account: the organization's users, session records, audit records and order details.

Data that is retained and for how long

  • Invoices and payment records are retained for 10 years as required by the Turkish Commercial Code and Tax Procedure Law, and are used only for this legal obligation.
  • If you are a team member of an organization account, past session and audit records belong to your organization. They may remain in your organization's reports, together with your name, until the organization account is deleted.
The content of remote sessions (screen image, control data, chat messages and transferred files) is end-to-end encrypted (WebRTC DTLS-SRTP) and is never stored on our servers, so there is no session content to delete.

If you have a paid subscription

Deleting your account and cancelling your subscription are separate steps. If you want to manage your subscription before requesting deletion, see Cancelling and renewing your subscription. Refund conditions are explained in the Refund, Cancellation and Withdrawal Policy.

Removing the apps from your devices

Deleting your account does not uninstall the Polpo Desk apps from your devices. You can uninstall them separately:

More information

You can find which data is processed, why and for how long in Privacy: what data is stored and on the Account and Data Deletion page. The service is provided by İNFORMAC TEKNOLOJİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ.

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