Creating an account, verifying your email and signing in

A Polpo Desk account is required for the side providing support (the operator). The person receiving support doesn't need an account; they only run the client and share their connection ID.

Creating a free account

1. Open the Panel page.
2. Switch to the Free Sign Up tab.
3. Fill in Full Name, Email and Password. The password must be at least 8 characters.
4. Complete the bot verification if it appears.
5. Tick both consent boxes: one confirming that you accept the Service Framework Agreement, and one giving your explicit consent under the Explicit Consent Text in accordance with the Privacy Notice. You can read the texts by clicking their links.
6. Press Sign Up Free.

Your account is created, you go straight into the panel and the notification Account created — verification email sent. appears. An organization is created for you during sign-up, and you become its administrator.

If sign-up fails, the email address may already be in use or the password may be shorter than 8 characters.

Verifying your email address

Right after sign-up, a verification link is sent to your email address.

1. Open the verification email from Polpo Desk in your inbox (check your junk/spam folder too if you don't see it).
2. Click the link in the email. The page that opens shows a confirmation that your email has been verified.

The verification link is valid for 48 hours.

If the verification email didn't arrive or the link has expired:

1. Sign in to the panel.
2. On the Overview page, find the verification notice in the Your package card.
3. Press Resend verification email.

Signing in

The same email and password work both in the panel and in the operator apps (web console, Windows, macOS).

1. On the Panel page, select the Sign In tab, or open the operator app.
2. Enter your email and password, and complete the bot verification if it appears.
3. Press the sign-in button.

If you sign in as an operator with the same account somewhere else, your session in the previous console is closed.

On the operator console's sign-in screen, tick Remember me to have your email address remembered on that computer and filled in next time. Your password is never stored.

Forgot password

1. On the panel's sign-in screen, click Forgot password.
2. Enter your email address and press Send reset link.
3. Set your new password with the link in the email you receive.

For security reasons, the screen always shows the same message: If this email is registered, a password reset link has been sent. If no email arrives, make sure you typed the address correctly.

How do your teammates join?

Your teammates don't need to sign up separately. The organization's administrator invites them from the Users section of the panel; the invited person sets their password with the link in the email and activates their account. Invited users' email addresses count as verified once they accept the invitation. Details: Adding users and roles.

Once your account is ready, the next step is: Your first remote connection.