Paying by card or bank transfer, using coupons

You buy and renew plans in the Subscription section of the web panel. Only the organization's administrator sees this section. You can pay by credit / debit card or by bank transfer.

Ordering step by step

1. Sign in to the Panel and open Subscription in the left menu.
2. In Buy / upgrade plan, choose the Monthly or Yearly period and the currency.
3. Click Select on the plan you want (if you already have a paid plan, the button shows Change or Renew).

The order screen has three steps: Plan → Billing → Payment. The Order summary on the right updates with every change.

1. Plan

• If the plan supports it, choose the number of Extra concurrent connections.
• If you have a coupon, enter it in Coupon code (optional) and click Apply.
• Tick I have read and accept the Service Agreement. and click Continue.

2. Billing

Under Type, choose Individual or Company and enter your billing details: Full name / Company, Tax office, Tax no / ID, Address, City, Phone and Billing email. The name and billing email are required. Your details are saved and filled in automatically for later orders.

3. Payment

Choose card or bank transfer under Payment method and click Place order.

Paying by credit / debit card

Card payments are made on PayTR's secure payment form, which opens inside the order screen. Visa, Mastercard and Troy cards are accepted with 3D Secure verification.

1. Choose Credit / debit card and click Place order.
2. Enter your card details in the PayTR form and complete your bank's 3D Secure verification.
3. After Verifying your payment…, the Payment received screen appears and your plan is activated right away.

If confirmation takes a few minutes, you'll see "Your payment was received; confirmation may take a few minutes"; you can follow the status in the My orders table. If the payment fails, click Try again, or Change payment method to switch to bank transfer.

If the card option is greyed out as Credit card (soon), card payment isn't available at the moment; continue with bank transfer.

Paying by bank transfer

1. Choose Bank transfer and click Place order.
2. The Order received screen shows your order number, the total and our bank accounts (IBAN and account holder). The same details are also sent to your billing email.
3. Pay to one of these accounts and write your order number in the payment description.
4. Your plan is activated once your payment has been checked and confirmed.

Bank transfer orders that aren't paid within 7 days are cancelled automatically. You can see the bank details for an unpaid order again with the Bank transfer details button on the Payment due card of the Subscription page.

Coupon codes

Coupon codes look like PD-XXXX-XXXX. The coupon is deducted from the subtotal, including extra connections; VAT is calculated on the discounted amount.

• A coupon can be a percentage or a fixed amount. Fixed-amount coupons are only valid in the currency they were created for.
• If the coupon has expired or its usage limit has been reached, you'll see this when you click Apply.
• A coupon applies only to that order; later periods renew at the plan's regular price.

Prices and VAT

Prices shown in the panel and on the website exclude VAT; VAT is added at checkout. The Order summary shows the plan amount, any Campaign discount, the coupon Discount, the Credit for remaining time on current plan, the Subtotal (excl. VAT), VAT and the Total separately.

Orders awaiting payment

If you have an unpaid order, a Payment due card appears at the top of the Subscription page. It also shows renewal orders created automatically 7 days before the end of your period. From there you can complete the payment with Pay by card or Bank transfer details. You can have at most 5 orders awaiting payment at the same time.

For your invoice after payment, see Invoices.