Profile, display name, photo, password and language

Edit your operator profile: set the display name and photo shown on the approval screen, change your password, and choose language and theme.

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When you connect to a computer, the approval window on the other side shows your name, your company and your profile photo. That way the other person knows who they are letting in. You manage this information and your other account settings in two places:

SettingWhere
Profile photo, display nameOperator console: Settings → Account
Change passwordOperator console: Settings → Account, or Panel: Settings
Language and themeOperator console: Settings → General; in the panel, the top bar

The operator console is the same in the web console and in the Windows and macOS operator apps. You reach the Settings page from the left menu or from the user menu at the top right.

Profile photo

  1. Open Settings in the operator console and go to the Account section.
  2. Under Profile photo, click Upload photo.
  3. Choose an image file (JPEG, PNG, WebP, GIF or BMP).

The photo is cropped to a square from the center, resized and saved right away; you see Profile photo updated. To remove the photo, click Remove. Without a photo, the approval window shows your initials.

Display name

  1. Enter your name in the Display name field in Settings → Account.
  2. Click Save next to the field.

The name must be between 2 and 80 characters. The display name is used in the approval window, in the team status list and in the Operator column of session reports. If the name is empty, the part of your email address before the @ sign is shown.

Use your real name and a photo that represents your company so the other side recognizes you easily. Users are warned not to give access to people they don't know.

The company name comes from your organization's name; it isn't changed from the operator console.

Email address

Your email address is shown in the console and the panel for reference only. You use this address to sign in.

Changing your password

  1. In the panel, click Settings → Change Password (or, in the console, Settings → Account → Change Password).
  2. Fill in Current password, New password and New password (repeat).
  3. Click Save.

The new password must be at least 8 characters long. If the current password is wrong, you see Current password is incorrect.

If you forgot your password, use the Forgot password link on the sign-in screen. The Polpo Desk team will never ask you for your account password.

Language

Polpo Desk is available in 6 languages: Türkçe, English, Deutsch, Français, Português and Nederlands.

  • Panel: Choose from the language list in the top bar; the page switches immediately.
  • Operator console: Settings → General → Language.
  • Android operator app: Settings → Language.

Invitation emails you send to your team from the panel are sent in the language currently selected in the panel.

The language you choose in the panel is also saved to your account. Emails about your support requests and the order emails for orders you place are sent in that language. Payment confirmations, invoice notifications, and renewal and expiry reminders use the panel language of your organization's administrator.

Theme

  • Operator console: Under Settings → General → Theme, choose System, Light or Dark. System follows your operating system's setting.
  • Panel: Click the theme button in the top bar.
Changes in the Display & Connection and General sections of the console are saved to your account with the Save button at the top of the page, so they also apply when you open the console on another computer. The display name is saved with its own Save button, and the photo is saved as soon as it's uploaded.

To manage team members and their roles, see Adding users and roles.

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