Viewing and downloading your invoices
Polpo Desk invoices are PDFs under My invoices in the panel. Learn when they are uploaded, where billing details come from and how to fix errors.
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Invoices for your paid orders are listed on the Subscription page of the web panel, in the My invoices section. Only the organization's administrator can see this section.
Downloading an invoice
- Sign in to the Panel and open Subscription in the left menu.
- Scroll down to the My invoices table. Each row shows the Date, Invoice no and Amount.
- Click Download on the row you need. The invoice downloads as a PDF.
If you don't have an invoice yet, the table says No invoices yet.
When does the invoice arrive?
Invoices are prepared by our team and uploaded to the panel after the payment is confirmed; there is no automatic e-invoicing at the moment.
- For card payments, the Payment received screen says your invoice will be uploaded to My invoices shortly.
- For bank transfers, the invoice is prepared after your payment is confirmed and your plan is activated.
- When the invoice is uploaded, a notification email is sent to the Billing email you entered with the order. It is written in the panel language of your organization's administrator (the language last selected in the panel is saved to the account).
Orders versus invoices
The My orders table shows all your orders with their status: Awaiting payment, Active, Cancelled or Expired. Invoices are issued only for paid orders. You won't see an entry in My invoices for an order that is awaiting payment or was cancelled.
Where do the billing details come from?
The invoice is issued using the details you entered in the Billing step of the order:
- Type: Individual or Company
- Full name / Company, Tax office, Tax no / ID
- Address, City, Phone, Billing email
These details are saved and filled in automatically for later orders. For renewal orders created automatically at the end of a period, the billing details are taken from your saved details at the time of payment. If your details have changed, update them in the Billing step of your next order.
Invoice amount
The amount on the invoice is the VAT-inclusive Total shown in the order's Order summary. Prices shown on the website and in the panel exclude VAT; VAT is added at checkout. Campaign discounts, coupons and the credit for remaining time when upgrading are already deducted from the total.
If there is a mistake on the invoice
If you notice a mistake in the billing details, contact us with your order number and the correct details. To open a support request, see Creating and tracking a support request, or use the Contact page.
How long are invoices kept?
Invoices and payment records are kept for 10 years as required by the Turkish Commercial Code and Tax Procedure Law. They are kept for this legal obligation even if you have your account deleted. See Deleting your account and data for details.